To submit a request for a constituent to DWD, visit: https://dwdconstituentinquiries.wisconsin.gov/hc/en-us/requests/new and follow the steps below. If you have any questions, please email constituentinquiries@dwd.wisconsin.gov or call DWD's Constituent Services Liaison, Cara Connors, at 608-572-2639. Thank you!
Step 1: Enter the constituent's email address. If the constituent does not have an email address or does not use email, please create a mock email address for the constituent using their name and phone number in this format: firstname.lastname@phonenumber.com. E.g., John.Doe@123456789.com.
Step 2: Enter the constituent's full name. Confirm the constituent's name is spelled correctly before you submit the webform. DWD will not be able to locate the constituent's file if the name you enter is spelled incorrectly.
Step 3: Enter the constituent's phone number. If the constituent does not have a phone number, enter "no phone" or "not provided." You can also enter multiple phone numbers if the constituent has a cell phone, work phone, and/or home phone.
Step 4: Enter the constituent's home and/or mailing address. This field is optional. If the constituent did not provide an address, leave the field blank.
Step 5: Create a subject line for your inquiry. Please note, this subject line will be visible to both you and the constituent. A recommended subject line format is: [Program] inquiry for [Constituent's Name]. E.g., Worker's Compensation inquiry for John Doe.
Step 6: Enter details about the constituent's questions or concerns. The information you enter will be shared with the constituent. Many offices copy the email they received from the constituent with questions and concerns in this field. If there is additional information or context we should be aware of, you will have the opportunity to share that information in a separate field (see Step 11) or can email the information to constituentinquiries@dwd.wisconsin.gov.
Step 7: Select 'yes' if the inquiry you are submitting is related to the constituent's unemployment benefits claim. Select 'no' if it is not. If you select yes, you will be prompted to enter the last four digits of the constituent's Social Security Number or their date of birth. This information allows our unemployment insurance specialists to match records accurately.
Step 8: Enter the email address you would like updates on the constituent inquiry to be sent to. Many offices enter their rep.lastname@wisconsin.gov or sen.lastname@wisconsin.gov email address or the email address of the individual in their office responsible for constituent inquiries.
Step 9: If no one in your office would like to receive updates on the constituent inquiry you are submitting, select the "I do not wish to receive updates" box. If this box is selected, no updates on the inquiry will be sent to the email address you entered in Step 8. If you entered an email address for the constituent in Step 1, updates will still be sent to that email address if you check this box.
Step 10: Select the name of the legislator requesting this inquiry. We ask for this information to track records and address follow-ups more effectively.
Step 11: If the constituent has any additional needs for support or accommodations, enter any concerns or issues you would like to flag. This information helps to inform our response and refer the constituent to other resources appropriately. Unlike Step 6, any information you enter will not be shared with the constituent. Examples of information you may wish to share include the need for a translator, difficulty using or accessing a phone or computer, preferred pronouns, and whether the constituent is facing imminent eviction or is currently without housing, food insecurity, mental health concerns, or trouble purchasing medication.
Step 12: Attach any documents you would like to submit with the inquiry. Attachments commonly submitted with inquiries include emails or letters from the constituent or documents related to the specific program the constituent is inquiring about. If you are unable to attach all the documents you would like to, please email additional attachments to constituentinquiries@dwd.wisconsin.gov.